Privacy Policy

We collect information you provide, including your name, email address, phone number, delivery or pickup details, requested dates, package selection, notes, quote details, and communications with us.

When you pay, payment card information is collected and processed by Stripe. We receive transaction details and identifiers, but we do not receive or store your full card number.

We use first-party website tracking to understand visits and actions such as page views, package selections, quote requests, and checkout progress. This may include the page visited, referring website, campaign tags, device category, and a randomly generated session identifier.

We use browser session storage to preserve attribution during a visit. We do not use this information to sell personal information or to run third-party session recordings.

• Provide quotes, confirm availability, process rentals, and arrange delivery or pickup.
• Process payments and recurring weekly rental charges you authorize.
• Send confirmations, reminders, receipts, service notices, and replies to your requests.
• Manage inventory, prevent fraud, troubleshoot problems, and improve the customer experience.
• Meet legal, tax, accounting, and dispute-resolution obligations.

We share information only as needed with providers that help us operate the service, including Stripe for payment processing and our website, database, hosting, and email providers. These providers process information for the services they supply to us.

We may also disclose information when required by law, to protect customers or our rights, or as part of a business transfer. We do not sell or rent customer information.

We retain information for as long as reasonably necessary to provide rentals, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary by record type.

We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.

You may ask to review, correct, or delete personal information we hold, subject to records we must retain for legal or legitimate business purposes. Contact us using the details below.

Transactional rental messages are necessary to service your booking. If we send optional promotional email, you may use the unsubscribe link in that message.

Our services are intended for adults who can enter a rental agreement. We do not knowingly collect personal information from children under 13.

We may update this policy as our practices change. The effective date above identifies the current version.