Cancellation & Refund Policy

Requesting a quote or submitting an out-of-area delivery request does not charge your card or guarantee a rental. We will review availability, fulfillment options, and any delivery charge with you before payment.

Contact us as soon as possible if your plans change. Unless required by law or confirmed otherwise by us in writing, payments already processed are non-refundable. We may offer a date change or other accommodation depending on notice, inventory, and costs already incurred.

The first rental week is non-refundable once delivery has occurred or you have picked up the Equipment. Delivery and pickup fees and other one-time fees already charged are non-refundable after fulfillment or an attempted fulfillment caused by inaccessible premises, unavailable recipients, or incorrect customer information.

Rentals continue and the authorized card is charged weekly until pickup is scheduled or future billing is cancelled through the customer account process. Cancelling stops future renewals; it does not refund charges already made. Equipment remains your responsibility until it is returned to or collected by us.

If pickup cannot be completed because Equipment is inaccessible, incomplete, or unavailable, weekly billing continues until pickup succeeds. Additional fees may apply as stated in the Rental Agreement.

If we cannot fulfill a confirmed rental, we will cancel it and refund amounts paid for services we did not provide, less costs already incurred where permitted by the Rental Agreement and applicable law.

If you believe a charge is incorrect, contact us promptly with your booking ID and the email used to reserve so we can investigate.

This summary does not replace the Rental Agreement. The version accepted with your booking controls if there is any conflict.